A recovery layer is only as good as the hands behind it.
Every repository ships with real hardware coverage — advance-replacement parts, not a mailbox. Step up to business-hours or 24/7 help desk with next-business-day parts delivered onsite. All of it runs on the nationwide Dell PowerEdge service network, and your exact coverage is written into the quote before you buy.
Three levels. Each one includes everything below it.
Coverage terms are flexible — one to five years, co-termed with your lease if you finance. The tier and term you choose are priced in your quote by chassis and coverage length.
Base Warranty
- Advance-replacement RMA for parts
- No cost for product return
- Technical support for your repository hardware
- Dial-home hardware monitoring (iDRAC9) — standard
- Documented acceptance restore test at onboarding
Extended — 9×5 Help Desk + NBD Parts Onsite
- Everything in Base Warranty
- Direct help desk access, Monday–Friday business hours
- Next-business-day replacement parts, delivered onsite
- Replacement parts sent with no return requirement
- Flexible contract term and start date
- Coverage co-termed with your lease
Mission-Critical — 24/7 Help Desk + Rapid Parts
- Everything in Extended
- Direct help desk access, 24 hours a day, 7 days a week
- Support ticket opened within minutes
- Accelerated onsite parts options, up to 4-hour response where available
What each level covers
| Base Warranty | Extended 9×5 + NBD | Mission-Critical 24/7 | |
|---|---|---|---|
| Advance-replacement RMA for parts | ✓ | ✓ | ✓ |
| Dial-home hardware monitoring (iDRAC9) | ✓ | ✓ | ✓ |
| Technical support for repository hardware | ✓ | ✓ | ✓ |
| No-cost product return | ✓ | ✓ | ✓ |
| Parts sent with no return requirement | — | ✓ | ✓ |
| Direct help desk, business hours (9×5) | — | ✓ | ✓ |
| Next-business-day parts, delivered onsite | — | ✓ | ✓ |
| Flexible term & start date, lease co-term | — | ✓ | ✓ |
| Direct help desk, 24/7 | — | — | ✓ |
| Ticket opened within minutes | — | — | ✓ |
| Accelerated onsite parts (up to 4-hour where available) | — | — | ✓ |
Warranty covers the box. Monitoring covers the backups.
A support contract replaces a failed power supply. It does not notice that a backup job has been silently failing for three weeks. These are different problems, and we cover them separately — on purpose.
Hardware coverage, this page
Drives, power supplies, memory, boards. When iDRAC dials home about a failing part, the coverage tier above determines how fast the replacement arrives and who answers the phone. A failing disk becomes a planned parts swap, not an outage.
Managed monitoring & active defense
Veeam job success, retention health, repository capacity, scheduled restore tests with written results — plus a commercial EDR agent on the repository OS with 24/7 SOC coverage. The backup operation itself, watched by our team.
Pick your coverage when you size the repository.
Extended warranty and on-site support is an add-on in the configurator — select it and your design request comes back quoted with the tier and term spelled out.
Size My RepositoryQuestions first? (860) 399-1244 · info@twinnetworks.com